Using the most
appropriate elements of Prince II, ABC managed the full
lifecycle development of a programme of improvements to customer
service and legal departments within a European credit card
processing and financial services company.
Our initial remit was to
define the requirements for a replacement customer support tool.
Identifying a possible future need to expand requirements, we
used our knowledge of the marketplace and recommended
technologies that would allow organic growth rather than
implementing an off-the-shelf solution. During our analysis, the
client widened our remit to encompass initiatives in other
departments. Our flexibility allowed us to incorporate the new
requirements without compromise to the work already carried out.
The requirements were
documented and recorded on a database to trace their maturity
throughout the programme and eventually to test for compliance.
Developing a trusting relationship with each department was
vital in order to quickly mature and document these requirements
to the satisfaction of the client.
Existing processes were
documented and new processes proposed that would enable
efficient inter-department collaboration. A data analysis
exercise was carried out to ensure only appropriate clean data
was used in any development.
Using our knowledge of
the marketplace, we identified potential system vendors. Using
our own objective tools and techniques, we gave the client clear
and simple information allowing them to select the most
From project initiation
to final certification of the system, ABC played a pivotal role
in ensuring the client’s interests were best served and that all
requirements were met within an agreed budget and timescale. ABC
also managed hardware and network implementation for the client
during a turbulent period when the client was moving corporate
The result was the delivery of a suite of
fully documented synergistic processes and applications
delivered on-time and on-budget, to the satisfaction of the